Refund policy

Due to the nature of our skincare products and for hygiene and safety reasons, we do not accept returns or exchanges on opened or used items.

Returns

We accept returns only if the product is unused, unopened, and in its original packaging.
Return requests must be made within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and unopened

  • The item must be in its original packaging

  • Proof of purchase is required

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and arrange a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to the original payment method within 5–10 business days.

Non-Returnable Items

  • Opened or used skincare products

  • Items purchased on sale or promotion (unless damaged or faulty)

  • Gift cards

Contact Us

For return or refund inquiries, please contact us at:
storeonura@gmail.com